Welcome This course presents a practical, hands-on approach to computers. The lessons are based on what you see on the screen, what you can do with the options, and what works on the job. The goal is to enable you to use Microsoft Windows and Office 2010 effectively, even creatively. Use this Guide as part of your professional development plan to prepare for the Microsoft Business Certification exams, Microsoft Office Specialist (MOS) or as a reference book to solve problems as they come up. This introduction provides information on: • Navigation • Practice • Sample Documents • Assessments