1. Managing the Outlook Environment 1.1 Apply and Edit Outlook Options Backstage: General Options, 256 Backstage: Mail Options, 257 Backstage: Calendar Options, 271 Backstage: Task Options, 274 Backstage: Notes and Journal Options, 275 Backstage: Advanced Options, 355 Backstage: Language Options, 277   1.2 Tag Items Tag Items: Categories, 226 Tag Items: Set Flags, 65 Tag Items: Sensitivity Level, 80 Tag Items: Mark as Read/Unread, 130 Tag Items: View Message Properties, 80   1.3 Arrange the Content Pane Content: Show or Hide Fields in a View, 308 Content: Reading Views, 33 Content: Reminders Window, 12 Content: View People Pane, 173   1.4 Apply Search and Filter Tools Search and Filter, 321   1.5 Print Outlook Items Print Attachments, 298 Print: Calendars, 300 Print Multiple Messages, 299 Print Contact Records, 310 Print Tasks, 308 Print Notes, 312 2. Create and Format Content 2.1 Create and Send E-mail Messages Format: Theme, 59 Message Format, 49 Message Format: Plain Text, 35 Message Format: Rich Text, 40 Message Format: HTML (web), 258 E-Mail: Show Cc and Bcc fields, 64 E-mail: Reminder for Recipient, 66 E-Mail: Specify Sending Account, 359 E-Mail: Specify Sent Item Folder, 147 E-Mail: Delivery Options, 76 E-Mail: Voting Options, 70 E-Mail: Tracking Options, 67 E-Mail: Contact Groups, 209   2.1 Create and Manage Quick Steps Quick Steps, 129 Quick Steps: Create Steps, 130 Quick Steps: Edit Steps, 131 Quick Steps: Delete Steps, 132 Quick Steps: Duplicate, 133 Quick Steps: Reset Back to Default, 134   2.3 Create and Manage Quick Steps Graphics, 61 Hyperlinks, 199 Microsoft Outlook 2010 Study Guide              Microsoft Office Specialist (MOS): Exam 77-884 for Outlook 2010